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Where is my credit invoice after a refund?
Credit invoices are usually generated automatically and are available in your RRR.LT account after a refund. If you don’t see it, contact our support team — some sellers issue them manually, and we’ll request it for you....
0 min reading timeWhich currencies can I pay with?
We currently accept payments in euros (EUR), Polish zloty (PLN) and Romanian leu (RON). The currency is selected based on your location or preferences at checkout. Please ensure your payment method supports the chosen currency....
0 min reading timeNo response from Customer Support, what should I do?
Waiting too long? First, check your spam or junk folder — sometimes our replies hide there. If you still can’t see anything after a few days have passed, please reply to the message you sent us. Also, make sure your email address is correct — typos happen to the best of us!...
0 min reading timeHow many days do I have to return an item?
Our return period is 14 days . This 14-day period begins the day after you receive your item....
0 min reading timeDo you offer phone Customer Support?
At the moment, we don’t have a phone line — but we’re quick on email and our online contact form. This way, we can keep track of your request and make sure nothing gets missed. Write to us anytime and we’ll reply as soon as we can....
0 min reading timeWhat languages can I communicate with you in?
Our customer support team can help you in Spanish, Polish, Italian, French, English, Romanian, Russian, Latvian, and Lithuanian. If you write to us in any other language, no problem — just write to us in any language and we’ll still be able to help you....
0 min reading timeI did not receive my full order. What should I do?
If your full order didn’t arrive, don’t worry — there may be a simple explanation. Here’s what you should know: Orders from multiple sellers If you order from different sellers, the parts will always be shipped separately. Check your order details to confirm if this is the case. Orders from the same seller Even when all items are from one seller...
0 min reading timeHow will I be notified about my delivery?
Once your order is handed over to the courier, you’ll receive an email with a tracking link. For deliveries to lockers or pickup points, you will also get an SMS notification when the parcel arrives....
0 min reading timeCourier didn't pick up my return – What should I do?
If the courier hasn’t collected your parcel within 2 business days after submitting the return form, please contact our Customer Support . We’ll help resolve the issue and make sure your return is completed....
0 min reading timeCustomer Support hasn’t responded – what now?
We’re really sorry if you haven’t heard back from us yet. Here are a couple of things that might help in the meantime: Hang in there: Sometimes it takes a bit longer to reply, especially when we’re handling a high number of messages. We truly appreciate your patience — we’re doing our best to get back to you as soon as we can. Check our support ho...
0 min reading timeHow Can I Find My Invoice?
You can easily find and download your invoice directly from your RRR.LT account. 1. VAT Invoice (for your purchased item) Log in to your RRR.LT account Go to the Order Details page Click the "INVOICE" button at the top of the page 2. Service Fee Invoice (platform service charges) On the same order page, scroll down to the Service Fee section C...
0 min reading timeWhat is the status of my claim?
Once your claim is submitted, our customer support team begins the investigation process, which includes communication with the shipping courier. This process typically takes 4 to 6 weeks , depending on the courier's response time. During this period, we closely follow up to ensure your case is reviewed properly. As soon as we receive feedback fr...
0 min reading timePayment
We accept the following payment methods: • Internet Banking Transfer • Visa, Visa Electron, Mastercard, Maestro • PayPal Internet Banking Transfer This payment method is selected directly during the purchase process, when making a payment, and by choosing “Internet banking”. There is no need to include additional information. Once the purchase has...
1 min reading timeMy parcel was returned to the seller — What should I do?
If your parcel was returned to the seller before reaching you, don’t worry — here’s what to do: Check the Return Status : Start by confirming that the parcel has been successfully returned to the seller. You can usually track this using the original tracking number or by contacting the delivery provider. Refund Process : Once the seller receives...
0 min reading timeI want to speak to Customer Service
We’d be happy to help! The fastest way to reach our customer service team is through our online contact form that you can find on our website . This way, we can track your request, share updates, and make sure nothing gets lost. Just tell us your order number (if you have one) and what you need help with, and we’ll get back to you as soon as poss...
0 min reading timeMy order is late, what should I do?
Sorry your order’s taking longer than expected! First, check your tracking number from your order confirmation email — this will show the courier’s latest updates. If it looks like your package is stuck or delayed, try contacting the courier directly, as they can often resolve delivery issues fastest. If they can’t help or the problem continues, s...
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