If your full order didn’t arrive, don’t worry — there may be a simple explanation. Here’s what you should know:

1. Orders from multiple sellers
   If you order from different sellers, the parts will always be shipped separately. Check your order details to confirm if this is the case.
    
2. Orders from the same seller
   Even when all items are from one seller, they might arrive in separate packages. Most of the time they are shipped together, but sometimes they are sent separately depending on size or location.
    
3. What you should do

• Check your tracking information to see if there’s more than one parcel on the way.
• If all packages from the seller have arrived and something is still missing, please contact our support team.
• When reaching out, include:
  A photo of the parcel as received (including packaging and label)
  A note about which part(s) didn’t arrive
   

We’ll investigate the issue and help you get a resolution as quickly as possible.