If your parcel was returned to the seller before reaching you, don’t worry — here’s what to do:

1. Check the Return Status: Start by confirming that the parcel has been successfully returned to the seller. You can usually track this using the original tracking number or by contacting the delivery provider.
2. Refund Process: Once the seller receives the returned item and verifies that it’s in its original condition, your refund will be processed within 5–10 business days. Please note that the exact timing may vary depending on the payment method used.
3. Contact Support if Needed: If you haven’t received your refund after 10 business days from the date the seller received the parcel, please contact our Customer Support. We’ll gladly assist you in resolving the issue.

We understand that situations like this can be frustrating, and we’re here to make sure your experience is as smooth and fair as possible.