We’re really sorry if you haven’t heard back from us yet. Here are a couple of things that might help in the meantime:

• Hang in there: Sometimes it takes a bit longer to reply, especially when we’re handling a high number of messages. We truly appreciate your patience — we’re doing our best to get back to you as soon as we can.
• Check our support hours: Our team is available Monday to Friday, from 9 am to 6 pm CET. If you contacted us outside these hours, we’ll get back to you once we’re back online.
   

Thanks so much for your understanding — we’re here for you!